Customer Profile Of An Organization - 1251 Words

Understanding Who the Customer Is â€Å"If we don’t have customers we don’t have a job† (Mcknight Booth, p. 26, 2010). In any organization the customer’s expectations must be known and met, and if at possible expectations should be exceeded. To be able to meet customer expectations, it is important to understand what the customer is expecting. When an organization takes the time to understand the customer’s needs, they will find their customers are unique and there is not a one size fits all approach to meeting customer’s needs. Customer Profile One of the first approaches to help understand who the customers are is building customer profiles. Customer profiles are used to describe a customer and are typically used in the marketing†¦show more content†¦The OEM segment is broken down into three segments, agriculture, construction and truck. The next level of segment breakdown is large, medium and small OEM customer, these segments are determined by the total sales the customer has with Eaton. In total the OEM customers consist of nine segments. When the customers are placed into segments, the expectations of those customer segments can be identified. Customer Expectations The expectations of what a customer needs from a supplier needs to be established in the beginning of the relationship building phase. The beginning of the relationship is critical to the success of the supplier with the customer. When establishing the expectations the customer wants from a supplier, the supplier is also presenting what they can do (LaWell, 2010). It is important to be open with the customer if their needs cannot be met, explaining why it needs cannot be meet. When clear expectations are set in the beginning, there is less room for customer dissatisfaction. Delivery Expectation Studies have shown customers expect high on time delivery, however the perceived delivery performance is low (Mattsson, 2004; Forslund Jonsson, 2007). One reason for the disparity in expectation versus perception is the way the delivery performance is measured. Eaton has developed their own way to measure on time delivery performance, the measurement is not

Friedrich Nietzsche s Beyond Good And Evil - 919 Words

Many people have wondered why they were here and what they were meant to do with their lives. This question is one that Friedrich Nietzsche tries to answer in Beyond Good and Evil. In this book Nietzsche claims that the purpose of life is the â€Å"will to power.† The will to power is the will of men to be in charge of others and to be in control. Suppose, finally, we succeeded in explaining our entire instinctive life as the development and ramification of one basic form of the will--- namely of the will to power, as my proposition has it; suppose all organic functions could be traced back to this will to power and one could also find in it the solution of the problem of procreation and nourishment--- it is one problem--- then one would have gained the right to determine all efficient force univocally as--- will to power. The world viewed from inside, the world defined and determined according to its â€Å"intelligible character†--- it would be â€Å"will to power† and nothing else. The quote above is the clearest definition of the will to power. From this passage, I think that it is the driving force of life. This will to power is the reason for life and is the purpose of life. Physiologists should think before putting down the instinct of self-preservation as the cardinal instinct of an organic being. A living thing seeks above all to discharge its strength---life itself is will to power; self-preservation is only one of the indirect and most frequent results. ThisShow MoreRelatedMaster Morality vs. Slave Morality: Neiztche867 Words   |  4 Pages(Wikipedia Morality) Friedrich Wilhelm Nietzsche, a German philosopher thought up of the idea that there are two moralities; The master and slave morality. These define a person by there actions to there world around them and how they handle certain situations they encounter throughout their natural life. I believe he chose these two because they seem to be strong opposites and there are rational. The first morality Nietzsche writes about is the master morality. Nietzsche defined master moralityRead MoreNietzsche s Philosophy On Personal Life And Education1200 Words   |  5 PagesFriedrich Nietzsche was a German, writer, poet, thinker and philopher. He was renowned for his ideas on the end of religion, existentialism and the concept of good and evil. Nietzsche focused essentially on the end of religion. He once declared that â€Å"God is dead†, a statement that decidedly defied Christianity as well as morality. According to the Stanford Encyclopedia of Philosophy, he was rapt in the development of â€Å"individual and cultural health, and believed in life, creativity, power, and down-to-earthRead More edmundlear Edmund of King Lear as Nietzsches Free Spirit Essay2780 Words   |  12 Pageswhen it is handed to them.   Shakespeares ability to create a vivid, living character in the space of a few lines of speech triumphs in Edmund, who embodies a totally differe nt moral system than that of Shakespeares era.   Three centuries later, Friedrich Nietzsches philosophy of the Free Spirit would respect these values.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Like Edmund, Nietzsches unorthodox views have been deemed villainous ever since the time they were written.   The Free Spirit is defined not by his attack on societysRead More Beyond Good and Evil: Nietzsches Philosophy on Good and Evil1123 Words   |  5 PagesFriedrich Nietzsche was a philosopher in the 1800’s. His work has since influenced, impacted, and brought forth new questions for many philosophers to follow. One of Nietzsche’s famous writings Beyond Good and Evil expresses his views on society and the two different classes it holds, slave and master. He expresses his belief that the two are in warfare with one another, the strong (master) fighting for the will to power, while the weak (slave) tries to pull the master down to their level using clandestineRead MoreNietzsche s On The Genealogy Of Morals Essay1445 Words   |  6 Pages Friedrich Nietzsche’s book â€Å"On the Genealogy of Morals† critiques and examin es the origin of human morals. Nietzsche presents numerous strong arguments in this book against society s moral implications, however, it is his concepts of slave and master morality which are seen repeatedly. These two concepts of master and slave morality are particularly evident in the movie Fight Club. Although Fight Club is a modern-day movie, its storyline and subject matter reveals that it was heavily influenceRead MoreNietzsches Will to Power1697 Words   |  7 PagesNietzsche’s theory of â€Å"will to power† and â€Å"the innocence of becoming†. Does the hypothesis of the will to power successfully â€Å"debunk† traditional religion, morality, and philosophical claims to provide the â€Å"disinterested† or â€Å"objective† truth? Nietzsche introduced an idea of philosophy that was more than simply a rational groundwork of existence or as the pursuit of an absolute truth. Instead, he suggested that philosophy is something to be respected as a personal interpretation of life and allRead MoreNazis and Nietzsche Essay example1120 Words   |  5 PagesNazis and Nietzsche During the latter parts of the Nineteenth Century, the German existentialist philosopher Friedrich Nietzsche wrote a great deal on his ideas of morality, values, and life. His writings were controversial, but they greatly affected European thought. It can be argued that Nietzschean philosophy was a contributing factor in the rise of what is considered our worlds most awful empire, the Third Reich. #8249;Such a stance is based on the fact that there are very similarRead MoreNietzches Master and Slave Morality2209 Words   |  9 PagesIn Of the Genealogy of Morality, Nietzsche sought to provide context for what he saw as the central value system of the society in which he lived: slave-morality. Nietzsche saw morality as reflective of the conditions in which its proponents were brought up. He saw the roots of slave morality in oppression and slavery, and posits that it grew as a reaction to the morality of the masters of the time. What follows is a simplified account of Nietzsche’s master-slave dichotomy, and what he saw as theRead MoreA Plan Of Investigation Of Hitler s Mein Kampf1856 Words   |  8 PagesA. Plan of Investigation Hitler s Mein Kampf suggests influence from the works of Friedrich Nietzsche, and we now know that there were many other Nazi writers who were interested in his work. Nietzsche s philosophy revolved around freedom of the individual and shaping his own destiny; in contrast, Nazism was intensely nationalistic and suppressed human individuality. This investigation will evaluate how these two conflicting ideologies became so associated with each other by comparing the thinkingRead MoreAn Analytical Look At The Proposed Death Of God1649 Words   |  7 PagesGod, although in some other minorities, that number was larger (Gallup). Despite this, there was a time when some of the greatest minds of the time felt as if God had no modern purpose in human’s lives. One such example of this was that of Friedrich Nietzsche, who went down in history as the man who declared God â€Å"dead†. Though this might seem like a hypothetical call to atheism, he was instead showing how the peopl e of the world had come to outgrow a need for God with the coming of the renaissance

Business Program Strategic Information Systems

Question: Discuss about the Business Program Strategic Information Systems. Answer: Introduction The past data analysis indicates that every organization across the world is converting towards the accounting software for building and managing the accounts and the other relevant data. In the opinion of Ciftci (2010), accounting software is computer program or an accounting tool which is required by the every fastest growing small business unit. For an example, the business accounting software includes the financial accounting, invoicing software and the VAT accounting software. Adding to this, Xero is one of the leading accounting software to manage all the invoicing operation of an organization (Feng, 2010). It has been observed that the Australian organizations are highly dependent on the accounting software to reconstruct the internal process. One of the survey reports indicates that most of the small business organization in Australia used the accounting software for improving the better performance of the organization in terms of keeping organisational data. Adding to this, it has been speculated that the Australian business organisations has developed a wide range accounting software to enhance the organisational capabilities (Chen et al. 2015). Thus, most of the leading organisation and the small business firms are hiring developers and testing team to implement successful accounting software. The presents study attempts to determine the efficiency of the accounting software and the effectiveness to the current market leaders. History and the development of the accounting software In the early age of 1960, the Mega Corporations has initially introduced the process to handle the data and reveal the information as per necessity for a government purpose. In this regards, Krishnan and Wang (2014) stated that at the early stage, the corporation had faced several issues while managing the entire data set. Hence, the concept of the database has become the prime aspirant to manage the huge volume of data. Later on, IBM the leading software firm has introduced an initial programming language to form a preliminary database for storing, structuring and managing the data within the computers (Yilmaz, 2015). It is a proven fact that the foremost objective of implementing the database program to access the data whenever it is required. In the middle of 1973, the other computer language like SAP has been introduced to design the data track and the other models of a method to increase the easiness of accessing the data set. According to the view of Winter and Hinely (2012), a data structure is another concept for sorting, computing and organising the record within the database in a sequential manner. Furthermore, at the early age of 1981, the concept of integrated office suite including a powerful processor and excel has been launched by Peachtree. Supporting this Protogeros et al. (2011) mentioned that Intuit has also discovered the spreadsheet which helps the users to use the database and the accounting software more efficiently. Accounting softwares market size in the Australian region In the market of Australian accounting software industry, Intuit, MYBOB and Xero are the major market leaders. In this particular context, it has been found that MYBOB has a large market share in this region. Xero is the other firm which has global operations. Considering the opinion of Yilmaz (2015) Xero has occupied 60% of market size in the Australian region. The firm, MYBOB has occupied 20% of the market size and only 10% has occupied by the Intuit. According to the opinion of Chen et al. (2015), Xero has occupied $17.75 market share in this domain. It is expected that the firm would get maximum margin within next year. On the other hand, it has been observed that Intuit has managed the highest market size in the Australian market with its QuickBooks application (Krishnan and Wang, 2014). Furthermore, it can be predicted that MYBOB can manage to increase the share price within the range of $ 831.7 to $ 833.8million in coming years to preserve the sustainable position (www.afr.com , 2016). Moreover, it can be determined that almost $200 million start-up business unit is using the Xero software for managing the database to track the required records. Figure 1: Leading Accounting Software Firm (Source: www.afr.com, 2016) Figure 2: Xero share price (Source: www.afr.com, 2016) The market leaders in the accounting software segment In the market of accounting software, Xero has entirely managed to devour 60% of the Australian market share (Luft, 2009). However, MYBOB has confined with 20% of the market shares, and the other organisations occupy the rest of the market share. In this current context, it has been identified the QuickBooks app has helped Intuit to incarcerate Australian market (Perry, 2011). It has been observed that Xero has managed to collect almost 450,000 customers across the world. The firm is a New Zealand based organisation and becomes an accounting software giant in the Australian marketplace by introducing the invoicing software. Presently, the firm is proceeding to have $250 billion of dealings and almost 90 million of invoices. Figure 3: Customer growth of Xero (Source: www.afr.com, 2016) Factors that are leading the enterprises to attain the competitive positioning Inventory and Accounting management Every small business units require an inventory and accountings software to handle the multiple customers by generating the individual invoice with a detailed description. The software helps to keep the detailed record of the products, services and the customer details. According to the opinion of Protogeros et al. (2011), the software is helpful to keep all the records associated with starting from the production and distribution of a specific product. The inventory and accounting software is also facilitated the firm the keep the unique details of the products such as raw material, equipment, tools and the other sales based information. As per the view of Krishnan and Wang (2014), most of the inventory and accounting management is most popular as it is ERP based. It is one of the complete solutions to make the purchase planning and the balance sheet. Moreover, the inventory and accounting management software speed up the invoicing process while tracking the sales and purchase detai ls. Payroll management The payroll management software has made up the payroll process and pays superannuation process easier. The general ledger is a helpful component to provide automatic update option for all the financial records (Tankard, 2012). Apart from keeping financial records, the software is also fruitful to include all the organisational diversified operational process. Considering the opinion of Winter and Hinely (2012), the HR personnel of an organisation can maintain the entire records of the employee and the payment separation of each of the employees. The software is also beneficial to keep the tax file number of the employees and the payment summary in the database (Ciftci, 2010). Hence, maximum SMEs and the leading organisations are enchanting the assistance of the accounting software to preserve the data accuracy backup. Challenges and issues faced by the customers with the accounting software Difficult to customise Due to the software restriction and the system restriction, the users of accounting software cannot customise the preferences as per the requirements. According to the opinion of Beechy (2009), some system and features within the software are difficult to understand and operate for the new users. As there is no guided user manual, the new users are easily get annoyed with the new types features. In the addition, the unnecessary columns and the information cannot be rid of by the users and the clients. Lack of features and expensive It has been identified that some of the accounting software has fewer features but demands an high price. Thus, the customers have the tendency to shift with the other software for easy up gradation process in low cost. Inconvenient Technical Support The customers did not get in time support during the time of the problem. The issues related with the accounting software needs to be minimised easily as it gives a security alert for the users (Krishnan and Wang, 2014). Lack of Security It has been observed that often the customers are facing accessible issues with the passwords and login id. Considering the view of Winter and Hinely (2012), chances of hacking the passwords is the major security challenge faced by the customers with the accounting software. Recommendations to improve the above issues Initially, it is essential to hire a support team for 24*7 to fix the issues of the customers. Considering the view of Tankard (2012), a constant support specialist is required to mitigate the customers problems by communicating through cell phone connection as well as a face-to-face session. The developers of the accounting software need to incorporate some special features to improve security measures of the software. The easy facilities of data import and export would increase the software comparability with the other software application in front of the clientele (Feng, 2010). Furthermore, the software developer team has to integrate some special function within the accounting software, so that the users could customise the preferences as per the requirements. Conclusion The preliminary analysis of the study indicates that the accounting software is one of the constructive software applications to handle all the required data set. While conducting the study, it has been identified that accounting software is an ideal tool to maintain all the internal and external data in a robust way. Xero, Intuit and MYOB are the market giant of accounting software in Australia. Adding to this, the study has revealed the challenges such as Difficult to customise and Lack of features and expensive, etc, faced by the users while using the accounting software. Furthermore, a strategic recommendation has been provided in the research to facilitate both the users and the developers by mitigating all the issues of accounting software. References: Beechy, T.H. (2009) The many challenges of pension accounting, Accounting Perspectives, 8(2), pp. 91111. Chen, X., Chen, C., Tao, Y. and Hu, J. (2015) A cloud security assessment system based on classifying and grading, IEEE Cloud Computing, 2(2), pp. 5867. Ciftci, M. (2010) Accounting choice and earnings quality: The case of software development, European Accounting Review, 19(3), pp. 429459. Feng, G. (2010) Analysis and synthesis of fuzzy control systems: A model-based approach (automation and cont.. Boca Raton: CRC Presss. Krishnan, G.V. and Wang, C.J. (2014) Are capitalized software development costs informative about audit risk?, Accounting Horizons, 28(1), pp. 3957. Luft, J. (2009) Nonfinancial information and accounting: A reconsideration of benefits and challenges, Accounting Horizons, 23(3), pp. 307325. Perry, T. (2011) From quickbooks to slow food, IEEE Spectrum, 48(3), pp. 2324. Protogeros, N., Vontas, A., Chatzikostas, G. and Koumpis, A. (2011) A software shell for environmental accounting, Environmental Modelling Software, 26(2), pp. 235237. Supplied (2016) Xero to keep gaining market share in Australia, new MD Trent Innes says. Available at: https://www.afr.com/technology/xero-primed-to-keep-gaining-market-share-in-australia-new-managing-director-trent-innes-says-20160106-gm0b08 (Accessed: 15 September 2016). Tankard, C. (2012) Big data security, Network Security, 22(7), pp. 58. Winter, J. and Hinely, M. (2012) Examining correlations in usability data to Effectivize usability testing, e-Informatica Software Engineering Journal, 1(1), pp. 110112. Yilmaz, R. (2015) Accounting for purchased software based on Turkish accounting standards, Pressacademia, 2(2), pp. 181182.

Psychoactive Drugs Essays - Drug Culture, Drug Control Law

Psychoactive Drugs There is one person I know that has been addicted to psychoactive drugs. He was addicted to LSD and Cocaine. He spent about a year and a half snorting cocaine and taking hits of LSD. For one whole year he didn't go one day without snorting cocaine. It would depend on the mood he was in to decide which drug he would consume that day, or if he wanted to take both of them all at once. He was never himself when he took either of the drugs. It was like he was in his own little world. When he consumed a large amount of LSD in one day, he would be the happiest person in the world until he started to come down from the drug. When he started to come down from the drug, he didn't really want to bother with anyone around him. He would be very moody and aggravated with his surroundings at the moment. On the days he would consume a large amount of cocaine, depending on how much he would take, he would be sweating, his heartbeat would be so fast, he'd have to lay down for a while, so he could let his heartbeat slow down. A lot of the time, when he would take LSD for the day, he always thought that his friends had something against him, like they were mad at him. He would accuse them of doing things they hadn't done. He would get very untrustworthy of me and his friends when we were around him. He would also be very paranoid if he drove a car while on either drug. He'd always think that there was a police car following him, or if it was late at night and really dark out, any car that would be behind him, he would think it to be a police car. Once he actually thought or hallucinated that the cars sirens were on, so he pulled to the side of the road and let the car pass him. After that happened, anyone who would be driving behind him, he would pull over and let them pass him. Sometimes when he would consume a large amount of cocaine within one hour, he would be totally off the walls like he was acting like he was a 3 year old. His behavior was different each time he took either of the drugs. Sometimes he would be so mean when he took LSD, that he would purposely pick a fight with whoever was with him at the time. He would often say that he was going to quit very soon, but that never really happened with the snap of his fingers. It took him another 6 months for him to totally stop taking the drugs. There was one incident one night he took a combination of the two, and took a little too much of the drugs. And what didn't help his situation at all is that he smoked a lot a marijuana on the side. One night he took 7 hits of LSD, and quite a bit of cocaine, all at once. By the end of the night we found him in his bedroom, totally nude, nothing on him what-so-ever, with sweat dripping from his body. He had a body temperature of about 106. His heart rate was a least 65 beats per minute. He was on the verge of dying of a heart attack at the age of 19. If he were to taken any more of the drugs he took that night, he'd probably be dead. After that incident, I think he realized what could've happened to him that night, and what thankfully didn't happen to him. I think that's why he quit while he could.